Have Questions? We Have Answers.
Frequently Asked Questions
We know that handing off your laundry requires a lot of trust. Whether you’re curious about our folding techniques or how we handle different detergents, we’ve gathered the most common questions here to help you feel confident in the care we provide.
Wash & Fold: Our Process and Care
We take pride in providing a dependable turnaround so you can stay on top of your routine. Standard orders are typically returned by the next business day, ensuring your clothes are back in your drawers quickly.
While we handle orders of all sizes, our per-pound pricing makes it easy to send your routine laundry, though a minimum weight requirement may apply to cover the convenience of pickup and delivery.
Most everyday clothing and towels are priced by the pound so you only pay for what you send. Larger household items like comforters and pillows are charged at a flat rate for better value.
Never. Every order is handled with respect and washed and dried individually to maintain the highest standards of hygiene and quality.
We use high-quality detergents to ensure a fresh, professional clean. You can even choose your detergent and specific laundry preferences when you create your account.
Every order is folded neatly so it comes back organized and ready to put away. We pay close attention to detail to ensure your laundry is returned exactly the way you like it.
Yes! As a business started by a mother, we understand the care needed for a full household, including the smallest items for your little ones. We handle baby clothes with the same attention to detail and respect as the rest of your wardrobe.
Pickup and Delivery Questions
We currently operate routes in Campbellsville, Columbia, Greensburg, and Elk Horn, KY.
Scheduling is quick and straightforward . Just enter your zip code on our website, create an account, and choose your preferred pickup and delivery windows . You can even set up recurring weekly or biweekly service so you never have to think about laundry again .
Not at all! Our service is built for busy schedules. Most customers simply leave their laundry in a designated spot, and we will return it fresh and folded to that same location .
Simply place your clothes and linens in a bag and set them out for our driver. If you have special instructions or preferences, you can select those directly in your account settings .
If you have specific items that require a different detergent or a particular folding style, please bag those items separately and include a note or update your preferences in our system. This ensures our team gives those pieces the extra attention they need .
Pricing & Fees
Your laundry is priced by the dry, finished weight of the order rather than the dirty or damp weight when it is picked up. This ensures you only pay for the clean, ready-to-wear results.
There are no hidden trip fees; pickup and delivery are bundled into the price of your wash and fold service.
Yes, we do have a minimum order requirement to cover the cost of professional care and transportation. This helps us maintain the reliable, high-quality service our community expects.
Bulky pieces such as comforters and pillows are priced at flat rates rather than by the pound. This typically provides a better value for customers since these heavier items would otherwise cost more by weight.
We try to price laundry services so that they are as affordable as possible. Some areas may incur slightly higher fees because they require more fuel and time to service.
Commercial Services
We specialize in laundry care for hair salons, vet offices, groomers, event rental companies, universities, and Airbnb hosts, as well as sports teams or organizations that need uniform cleaning.
Because every business has different volumes and specific finishing needs, we provide custom quotes rather than a standard rate. Commercial accounts may also qualify for flexible weekly or biweekly invoicing.
It depends on your business needs. Large, high-volume, or ongoing orders that require custom scheduling or special handling should set up a commercial account for the best experience.
Yes! Smaller businesses with lighter or occasional needs—orders that don't require custom invoicing or special finishing—are welcome to use our standard pickup and delivery service.
Account holders receive added flexibility, including negotiable pickup schedules and "stage-ready" folding or custom detergent choices tailored to your business operations.